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Business Etiquette, by Shital Kakkar Mehra
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The first interview. Handling a difficult boss. The power of words. Networking. Small talk. Dressing for a cocktail dinner. Holding chopsticks. Drinking wine. Twitter etiquette. Sexual harassment in office. Remembering names. Receiving compliments. Women travelling alone. Thank you notes.The opportunities created by a fast-globalizing world have led to executives jet-setting across the globe wining and dining, negotiating, and networking for business. Indian executives, who are brand ambassadors of both their company and their country, too are making a mark on the global stage, and increasingly find themselves in a number of situations where their people skills can make all the difference.Business Etiquette shows us the art of creating a positive impression through the ABC of good manners: Appearance, Behaviour, and Communication. Shital Kakkar Mehra, one of India’s best-known corporate etiquette trainers, teaches us how to create our own brand, dine with grace, mingle with ease and conduct business keeping in mind racial, gender, and cultural diversities. It’s a one-stop guide to side-stepping those embarrassing slip-ups and awkward gestures, and sailing through the complexities of modern-day officelife with ease.
- Sales Rank: #2076711 in eBooks
- Published on: 2012-11-09
- Released on: 2012-11-09
- Format: Kindle eBook
Review
An exclusive review of the book by Mr. Subroto Bagchi, Chairman, Mindtree Ltd Shital is one of the most pleasing personalities I have ever come across. She is well informed, authentic, she likes her work and she is here to tell us, guide us all, on how to handle ourselves professionally. The naturalist, the barber and the photo journalist are important ambassadors of India. They symbolize the concept of professionalism as much as you and I do. Given the right inputs most organizations are either ignorant or ill-equipped they could be well-informed, well rounded, pleasant and in the process, personally way more successful. The book is written lucidly. It should be read by every young professional and I hope that it would be soon translated into regional languages soon so that the message spreads into the hinterland where India is emerging faster than we realize. Go pick up your copy of the book. Gift it to anyone who you think can benefit from it and help make the Indian professional world-class. --Mindtree India Ltd.
A rave review of the book by Mr. Abhijit Bhaduri, Chief Learning Officer, Wipro India Shital Kakkar Mehra has brought out a very well written book called Business Etiquette for the Indian Professional. I loved the book. The chapterization is very well thought through. There is stuff on basic hygiene (eg Use a deo, groom yourself well kind of stuff). Then there is stuff on office etiquette how to behave with your colleagues in formal and informal situations. So eat something before you go for a business meal to let the food not distract the conversation. There are etiquette tips on how to behave in public places. When the flight lands, do not whip out your phone instantly and start doing a live broadcast of how you have just landed and that you are still inside the plane etc. I liked the book. It is well written. Shital Kakkar Mehra is one of the most experienced practitioners of corporate etiquette and international protocol in India today, having trained over three thousand executives, focusing on the specific requirements of the global Indian. She has been doing a column on etiquette for The Economic Times newspaper. So I would highly recommend that you read the book. I loved it. --Blog Reviews
Atul Kumar Thakur Journalist & Mentor at Entrepreneurial Development Initiative-CII I have been reading Shital Kakkar Mehra's columns on business etiquette in Economic Times/Corporate Dossier for years and one morning was cheered to found her on my blog's followers list :).Her book Business Etiquette deserves to be read by all aspiring/established folk in corporate world, who either lacks collective demeanour or know it little...and by also who wants to confirm their actual hold on behavioral action. --Blog Reviews
A rave review of the book by Mr. Abhijit Bhaduri, Chief Learning Officer, Wipro India Shital Kakkar Mehra has brought out a very well written book called Business Etiquette for the Indian Professional. I loved the book. The chapterization is very well thought through. There is stuff on basic hygiene (eg Use a deo, groom yourself well kind of stuff). Then there is stuff on office etiquette how to behave with your colleagues in formal and informal situations. So eat something before you go for a business meal to let the food not distract the conversation. There are etiquette tips on how to behave in public places. When the flight lands, do not whip out your phone instantly and start doing a live broadcast of how you have just landed and that you are still inside the plane etc. I liked the book. It is well written. Shital Kakkar Mehra is one of the most experienced practitioners of corporate etiquette and international protocol in India today, having trained over three thousand executives, focusing on the specific requirements of the global Indian. She has been doing a column on etiquette for The Economic Times newspaper. So I would highly recommend that you read the book. I loved it. --Blog Reviews
Atul Kumar Thakur Journalist & Mentor at Entrepreneurial Development Initiative-CII I have been reading Shital Kakkar Mehra's columns on business etiquette in Economic Times/Corporate Dossier for years and one morning was cheered to found her on my blog's followers list :).Her book Business Etiquette deserves to be read by all aspiring/established folk in corporate world, who either lacks collective demeanour or know it little...and by also who wants to confirm their actual hold on behavioral action. --Blog Reviews
About the Author
Shital Kakkar Mehra is one of the most experienced practitioners of corporate etiquette and international protocol in India today, having trained over three thousand executives, focusing on the specific requirements of the global Indian. Her clients include organizations like Accenture, Aditya Birla Group, Johnson & Johnson, KPMG, Oracle, Mahindra & Mahindra, Merrill Lynch and Sony Entertainment. Her articles have been published across business dailies and magazines.
Most helpful customer reviews
0 of 0 people found the following review helpful.
like writing emails and setting meetings
By Jewel Kennington
Not a helpful book. I am a TESOL teacher and coach. I bought this book to help me in coaching an Indian lady in improving her communication skills. This book covers standard stuff, like writing emails and setting meetings, info you can get from any book on business communications. Nothing new here. Not much help about improving language skills and manners, important things for Indian people to learn. Don't waste your money on this.
0 of 0 people found the following review helpful.
7 Things I love about this book
By K E E singh
# 1 - The FAQ section:
At the end of each chapter there is a FAQ (frequently asked questions) section which presents some highly interesting day-to-day dilemmas with the ideal solution. For example: “My job involves cross-border business. Should I display my Indian identity or dilute it by applying the global ways of doing business?” In this book the reader will get answers to 44 different scenarios that one can easily relate to.
# 2 – The in-depth information
Whatever topic the book author presents, you will notice a lot of in-depth information and advice that other similar etiquette books cover only in a superficial way. For example:
In many etiquette books you will learn about dining etiquette (e.g. the ideal wine-food combination) but in this book (in the “Dining and Entertaining Finesse” section) you will also learn about 10 different types of cheese and what the specific cheese-wine combination should be. Never seen before, great!
In many etiquette books you will come across odour-related issues and how to deal with them. But in the business etiquette book by Shital Kakkar Mehra you will find the answer to mouth odour, smoker’s odour, body odour and feet odour!
In many etiquette books you will learn about the importance of accepting compliments graciously. This book provides interesting insights on how compliments are being perceived in different parts of the world and gives you concrete examples of what you should NOT say (rejecting the compliment, underplaying it, making others look stupid, being cocky, deflecting the compliment or being completely lost for words).
# 3 - Well researched resources.
The fact that also other interesting book resources have been mentioned showed that the book author researched her topic well and also didn’t hesitate to give credit where credit is due. It motivated me to put some of them on my reading wish list.
# 4 - Some personal (international) experierences.
Shital Kakkar Mehra used the power of storytelling by sharing some of her own or other business professionals’ personal experiences. This approach worked very well since it helped to emphasise certain points. Adding personal episodes is something that always adds credibility and makes the whole message more memorable and meaningful.
# 5 - The comparison: Indian vs. International etiquette
I really loved the comparisons between Indian etiquette and other countries’ etiquette rules in this book. Usually etiquette books focus only on one specific country’s etiquette rules (depending on the book author’s nationality) or they talk about the different etiquette rules by listing them country by country.
The business etiquette book by Shital Kakkar Mehra had a bit a different approach in giving you the direct comparison between Indian customs and other Western or Asian countries, making also a comparison between monochromic and polychromic countries. For example, how Indians and Americans view contracts, Indian dress attire and international business attire, the seating protocol in Indian companies vs. the arrangement in China and Japan, how touching a stranger’s child and calling them cute is interpreted differently in India compared to Germany, the extent to which small talk should be discussed in Middle East, Latin America, Europe or Asia. Where in this world is alcohol consumption considered as an integral part of business entertaining and where is it an absolute taboo? In what countries is making personal calls at work considered normal and where would it be inappropriate? In this book you will find all these answers. For me personally, the most memorable example of cultural differences was the story of an Indian Executive and a German Executive when they visited each other’s countries (p. 276
# 6 - The visual images.
Out of all the etiquette books that I’ve read so far, the business etiquette book by Shital Kakkar Mehra is the only etiquette book that included the most useful images. It covers several topics in a very visual way. For example, do you know: the difference between a cut-away collar and a wing-tip collar, the difference between a single-breast suit and a double-breast suit, the meaning of hands clasped behind the back? Do you know how much the distance between the social/public zone and the personal zone is, how a Tom Collings glass and a highball glass look like? How do you exchange business cards at a cocktail party? Do you know where the principal guest, principal host and their interpreters are sitting at a table? What is the difference between a glove handshake and a bone-crusher handshake? In this book you will find all the answers to these questions and much more. Often just words don’t suffice, and seeing additional pictures makes it surely easier to remember. Well done for including visuals, it does make a difference!
# 7 - New interesting topics.
There were some other new topics that general etiquette books don’t focus on in much detail. For example, elevator etiquette, safety tips for female business professionals when travelling abroad, dealing with sexual harassment at the workplace, restroom etiquette and international dining do’s and don’ts. Knowing the right etiquette rules when dealing with interpreters (before, during and after using their services) was a topic that was highly interesting. I did not find anything on this topic in other etiquette books so far. Learning about different types of bosses (the alcoholic boss, the workaholic boss, the bully, the bragging boss) and certain employees (gossip monger, the show-off, the human encyclopaedia, Mr/Ms Impolite, the over-friendly cling wrap) and how to deal with them is surely something everyone should learn!
How would I rate the book?
I would give the book “Business Etiquette: A Guide for the Indian Professional” a 9.5 out of 10. I would have given it a 10/10 if those professionals who were involved in publishing this book would have paid a bit more attention to detail. I was surprised to spot some mistakes here and there. However, I must say that after reading lots of books, it’s still a rarity nowadays to find a book that is 100 % flawless. Being an Italian citizen, I do not fully agree with the description on how pasta – spaghetti and penne – should be eaten the authentic Italian way (see p. 229).
0 of 0 people found the following review helpful.
Four Stars
By Veenu
Few informative reads in the Indian context. Comprehensive.
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